How to Request a PCHC Portal Account

Before you begin

Use this path when your organization is not already listed in the PCHC Portal, or when PCHC needs to review it as a new partner profile.

If your organization is already in the portal, choose the option to join an existing partner organization instead.

What PCHC reviews

Your account request
Your requested partner organization
Your role or connection to the organization
Starter inventory, when the organization is a housing provider

The journey at a glance

Request account Enter your email and create your password.

Request organization Choose Request a new partner profile.

Add starter details Enter organization type, description, role, and inventory if applicable.

PCHC reviews Your account and partner profile are reviewed before activation.

Manage organization Use Profile, Inventory, Listings, and Members after approval.

Step 1: Start your account request

Complete the Account Information section

Enter your email address.
Confirm the email address carefully.
Create a password with at least 8 characters.
Confirm your password.

Use an email account you check regularly. PCHC may use it for approval updates, verification questions, and future portal communication.

PCHC Portal account request screen showing email and password fields. — Start with your account information.

Step 2: Request the new partner profile

Choose Request a new partner profile and complete the organization details.

Choose the correct partner path

In the Partner Request section, select Request a new partner profile. This tells PCHC that your organization should be reviewed as a new partner profile in the portal.

Enter the organization name exactly as it should appear.
Select the organization type that best matches your organization.
Add a brief description of how the organization supports the local housing network.
Confirm that you are authorized to request the profile, or that you can help PCHC verify the organization information.

Step 3: Add housing inventory, when applicable

For housing providers

Housing providers can enter a simplified starter inventory during the request. These counts are staged for review and are not published unless the account and partner profile are approved.

Standard residential units: Studio, 1 bedroom, 2 bedroom, 3 bedroom, 4 bedroom, and 5+ bedroom.
Average rent: optional, but helpful when available.
Special-purpose housing: transitional living, emergency shelter, recovery housing, senior or assisted living, specialized facility, or other special-purpose capacity.
Your role or title with the organization.
An optional note to PCHC for review context.

Simplified Housing Inventory screen with standard residential units and special purpose housing capacity. — Housing providers can enter starter inventory counts for review.

Step 4: Submit and watch for review status

Submit the account request, then watch for review status.

After submission

After the form is submitted, you should see a confirmation message letting you know that your account and requested partner profile are pending review.

A Site Manager or System Admin will review the request. You will be able to sign in after your account is approved.

Step 5: Understand the approval email

Account approval and organization review can happen separately

Your account may be approved before the new partner profile is fully approved. This is normal.

When the organization profile is approved, the organization workspace and any submitted housing inventory can be created in the portal.

If PCHC needs clarification, watch your email and respond with the requested details.

Approval emails explain the next step.

Step 6: Manage the organization after approval

Once your account and organization access are approved, sign in to the portal and choose Organization Management.

Profile

Add your logo, description, contact information, and public-facing details. When ready, select Show in public Partner Directory and save the profile.

Inventory

Update the organization's total housing inventory. Inventory is the big-picture count of units, beds, or capacity.

Listings

Add specific available units, rooms, program openings, or housing opportunities. Choose New Listing to begin.

Members

Add people connected to the organization. Primary members can manage listings and organization profile information.

Quick publish checklist

The organization name is spelled correctly.
The organization type is accurate.
The public description is clear and community-friendly.
The logo has been uploaded, if available.
Contact information is current.
Inventory counts are accurate.
Listings are used only for real, current opportunities.
Organization members are correct.
At least one trusted person is Primary, when appropriate.
The public directory checkbox is selected only when the profile is ready.

Best practices

Use the profile for your story

Even organizations without active housing listings can use their profile to explain how they support housing stability in Pulaski County.

Use listings for real opportunities

A listing should represent something people can view, apply for, ask about, or pursue now.